ChatGPT prompt for an objection handling policy

Create an objection-handling policy for [COMPANY AND OFFER] used by [TEAM AND CHANNEL]. The policy must help staff respond fairly and consistently while following [EXISTING POLICIES AND NON-NEGOTIABLES].

Use these objections and current guidance as source material:
[COMMON OBJECTIONS]
[CURRENT APPROVED MATERIALS]

Write a practical internal policy, 900-1,200 words, with these sections:
1. Purpose, scope, and who may use the policy.
2. Core principles: acknowledge the concern, confirm the relevant facts, state only approved information, avoid pressure, and protect customer choice.
3. A decision process staff can follow from first objection through resolution, including when to pause rather than answer immediately.
4. A table for each common objection with: likely underlying concern, approved response approach, wording staff may use, wording to avoid, evidence or policy that must support the answer, and the escalation owner.
5. Rules for discounts, refunds, privacy, security, competitor comparisons, legal or regulatory claims, accessibility, and requests outside standard terms.
6. Documentation requirements and a short quality-review checklist for managers.

Keep approved wording natural rather than scripted. Do not create prices, guarantees, product capabilities, legal interpretations, customer examples, or exceptions that are not in my inputs. If an objection needs a decision by another team, say that directly and give staff a safe holding response.

Before answering, check that every allowed claim is supported by my materials and flag any conflict between an objection response and an existing policy. Ask up to 3 clarifying questions only if a required input is missing.

Create a one-page objection-handling talk track for [PRODUCT], used by [SALES ROLE] during [CALL TYPE]. For these objections, [OBJECTIONS], provide: the concern behind it, one discovery question, a 2-3 sentence approved response, proof points supported by [APPROVED FACTS], and a next step. Include a “do not say” note for each objection. Do not invent outcomes, integrations, customer stories, discounts, or contract terms. Flag statements that require legal, security, or pricing approval. Ask up to 3 questions only if a required input is missing.

Write a support policy for refund and cancellation objections for [PRODUCT] under [REFUND TERMS]. Use [COMMON CUSTOMER REQUESTS] and [ESCALATION RULES]. Produce a decision table with eligibility checks, empathetic response language, evidence to record, exceptions staff cannot approve, and handoff instructions. Distinguish a refund request from a charge dispute, billing error, and service complaint. Do not promise refunds or credits outside the stated terms. Check that every action matches the supplied policy, and ask up to 3 questions only if needed inputs are absent.

Build a manager scorecard for reviewing [CHANNEL] objection-handling interactions at [COMPANY]. Base it on [POLICY RULES] and [QUALITY GOALS]. Include 8-12 scored criteria, clear pass/fail definitions, critical-error triggers, coaching comments, and a weekly calibration process. Score factual accuracy, acknowledgment, discovery, approval boundaries, documentation, escalation, and customer choice separately. Do not create policy requirements not supplied. Check that critical errors are tied to actual policy risks. Ask up to 3 questions only if required inputs are missing.