How it works

Paste the review, including the star rating, and add your side: what happened, what you've changed, a contact, and how to sign it.
Pick where the review is (Google, Yelp, app stores, booking sites or software review sites) and click Write my reply.
Check the facts, fill in any [placeholders], and post the reply. For angry reviews, wait an hour before posting.

Examples

Sample results for the inputs shown, so you can see the format and quality before you try it.

Example 1: input

The review: ★★☆☆☆ Waited 40 minutes past my appointment time and nobody told us why. The cleaning itself was fine but I won't be back. - Karen M.

Your side of the story: Dental office. Dr. Patel had an emergency patient that morning. We've since started texting patients when we're running more than 15 minutes late. Contact: office manager Lisa, [email protected]. Sign as Lisa, Brightside Dental.

Where is the review? Google

Example 1: output

Karen, I'm sorry you waited 40 minutes without an explanation. That's not the experience we want anyone to have. Dr. Patel was with an emergency patient that morning, and we should have told you right away. Since then, we've started texting patients whenever we're running more than 15 minutes late. I'm glad the cleaning itself went well. If you're open to it, I'd like to hear more: you can reach me at [email protected]. Lisa, Brightside Dental

Example 2: input

The review: 5 stars. Best tacos in town, the al pastor is unreal and the staff are always so friendly. Parking is tough though.

Your side of the story: Sign as Marco, Taqueria Luna

Where is the review? Yelp

Example 2: output

Thank you for the five stars. The al pastor is our favorite too, and we'll pass your kind words on to the team. You're right about parking. It can be tight at busy times, and we appreciate you making the effort. See you next time, Marco, Taqueria Luna

Example 3: input

The review: 1 star. App crashes every time I try to export a report. Useless. Paying for nothing.

Your side of the story: Known bug in version 4.2 export on iOS 17, fixed in version 4.2.1 released yesterday. Support: [email protected]

Where is the review? App Store or Google Play

Example 3: output

Sorry about the crashes. Exporting reports should just work, and we know how frustrating it is when it doesn't. This was a bug in version 4.2 on iOS 17, and it's fixed in version 4.2.1, released yesterday. Please update the app and try the export again. If it still crashes after updating, email us at [email protected] and we'll sort it out with you. [Your name], Brightboard

Tips for better results

Tell it what you've actually fixed. "We now text patients when we're 15 minutes late" turns a complaint into proof you listen.
Give a real contact for negative reviews, a person's name and email. Moving the conversation private works better than debating in public.
Reply to good reviews too. A short, specific thank-you shows future customers someone is paying attention.
Never offer refunds or discounts in a public reply unless you mean to make that offer to everyone who reads it.

FAQ

Is this review response generator free?

Yes. Enter your email once to use it (you'll also get Something Big, our free weekly AI newsletter, and you can unsubscribe anytime). There's no account and no credit card.

Should I respond to negative reviews?

Yes, calmly and briefly. Future customers read your reply more than the review. Apologize for the experience, address the specific issue, say what you've changed, and offer a private way to continue.

Will it admit fault or offer refunds for me?

No. It uses only what you tell it, never offers compensation publicly unless you say so, and apologizes for the customer's experience without conceding facts you dispute.

Does it work for app store and software reviews?

Yes. Choose App Store or Google Play, or G2, Capterra or Trustpilot, and it adapts: mentioning the fixed version if you give one and pointing to your support contact.

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